Guaspari, John, - Theory Why in which the boss solves the riddle of quality.

NY, Amacom, (1986). 3rd ptg. VG in VG DJ. Unless you are striving for higher quality to deliver more value to your customer you will fail.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

Call, fax, or e-mail to reserve book(s).
We will hold your title(s) for 7 days upon request.
Books from our inventory are returnable for any reason within 7 days of receipt with prior notice. Those books that we obtain from other dealers as part of a book search may or may not be returnable, depending on the policy of the other dealers.

Books listed are "hardback" unless "paperback" is specified. If books have a dustjacket it will be listed with its condition with the condition of the book itself. If there are questions about the condition of a book, feel free to inquire.

Send check/money order with order (US$ please), or call/fax/e-mail with credit card information. We also take PayPal payments.
Shipping in US via USPS media mail is US$4.00 for the first title, US$1.50 each additional title. Priority USPS US$6.00 first title, US$1.50 additional titles. International shipping individually priced. Maine residents add 5% sales tax, or provide sales tax number.