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Anderson, Kristin and Ron Zemke, - Delivering Knock Your Socks Off Service.
NY, American Management Assn, (1991). 27th ptg. VG PB. Guidebook for service professionals working on the front line. Equips you with the savvy & skills to deliver great service.
USD 10.00 [Appr.: EURO 9.5 | £UK 8.25 | JP¥ 1579] Booknumber: BOOKS008002I
Remove Total: USD 10.00 [Appr.: EURO 9.5 | £UK 8.25 | JP¥ 1579]
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