See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

- All books are in good condition, unless stated otherwise. Minor traces of use might not always be indicated in the description.
- Prices are in Euro and include 6% tax for customers within the EU. Shipping and banking or creditcard costs (when applicable) are extra. We will specify the total amount by e-mail, before shipping the book.
- Books will be shipped after we have received payment. For customers within the EU we prefer payment by bank transfer. Customers from outside the EU can pay by Visa or MasterCard.
- All books remain the property of the seller until the full amount of the invoice has been paid. The books are shipped at the seller's risk. More expensive items are sent by registered and/or insured mail.
-The order can be returned within seven days after receiving it (prior notification by e-mail will be appreciated), after which you will get a refund, excluding shipping costs. When the shipment is returned because of a flawed description, the shipping costs are to be paid by the seller. Returned books must arrive in the same condition as in which they was sent. Return shipments are at the sender's risk.

Verkoopvoorwaarden

- Alle boeken zijn compleet en in goede staat, tenzij anders vermeld. Kleine gebreken, zoals naam op schutblad of lichte beschadigingen die normaal zijn voor gebruikte boeken zijn niet altijd aangegeven.
- Prijzen zijn netto, in euro en inclusief btw. Verzendkosten, bank- en creditcardkosten worden tegen kostprijs doorberekend. U ontvangt vooraf een opgave van het totaalbedrag per email.
- Boeken worden geleverd tegen vooruitbetaling. Aan instellingen, bibliotheken en bekende klanten kan eventueel met met factuur worden geleverd. Betaling kan geschieden via bank- of giro-overschrijving, of via credit card (Visa, MasterCard). Klanten binnen de EU verzoeken wij vriendelijk geen gebruik te maken van creditcard, maar het bedrag over te maken op één van onze rekeningen.
- Geleverde boeken blijven eigendom van de verkoper totdat volledige betaling van het factuurbedrag heeft plaats gevonden. Het verzenden van de bestelde boeken is voor risico van de verkoper. Deze behoudt zich het recht voor de goederen na overleg te verzekeren en/of aangetekend te verzenden. De kosten hieruit voortvloeiend worden doorberekend aan de koper.
- Elke aankoop kan binnen 7 dagen na ontvangst, zonder opgaaf van reden, aan verkoper retour gezonden worden (een voorafgaande kennisgeving per email wordt op prijs gesteld!), waarna restitutie van het aankoopbedrag (niet de verzendkosten) volgt.
- Is de retourzending een gevolg van een onvolledige beschrijving dan wordt het aankoopbedrag inclusief verzendkosten + retourporto gerestitueerd. Retourzendingen dienen verkoper te bereiken in dezelfde staat als waarin ze aan koper verzonden waren. Het risico van retourzendingen is nadrukkelijk voor de afzender.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

We require payment in advance of shipping, except where a regular account has been created (Academic Libraries only). We always post 1st class and Airmail, every weekday! All shipping quotes are based on fast efficient service with the best possible packaging. Insurance or tracking is available on all packages subject to an extra charge.
Standard delivery charge is based on average weight of books - about 0.9Kg. Heavy items (over 1.5Kg) may require extra postage depending on destination. We'll e-mail you if necessary. Contact us direct with any queries, special requests or quotes for specific orders.
We accept all credit and debit cards (Visa, Mastercard, American Express etc), £, $ and € bank transfers, Paypal, cheques etc.

Refunds

Returning unwanted goods
7 days to cancel purchase for non-faulty goods

In the EU, you have the right to cancel your on-line purchase within seven working days.

This seven-day “cooling off” period begins on the day when you receive your purchase.

You can choose to cancel your order for any reason within this time frame – even if you simply changed your mind.

We will give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.

Although you have a right of refund, you will have to pay the postage costs of shipping goods bought on-line back to us.

Worldwide returns:

Our voluntary returns guarantee: You may return, for a full refund, any item ordered from us within 30 days of receipt, provided it is in perfect condition.

Please contact us to obtain a returns authorisation by completing and returning this cancellation form, emailing (books@psychobabel.co.uk) or telephoning +44(0)1235 861411. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure safe return of the item.

If you return a high-value item, we recommend you use a recorded delivery service. Once we've received your item, we'll refund the same means of payment as you used to make your purchase. This returns guarantee doesn't affect your statutory rights and therefore doesn't affect your right of cancellation described above.
Emails are usually answered within 24 hours, except at weekends.
Shipping/Delivery Times
We ship orders from Monday to Friday and all orders received and paid for before 3:00pm are sent the same day. Orders placed on weekends or Bank Holidays are shipped the following business day.

UK packages are sent via Royal Mail. International orders are shipped via Royal Mail's airmail service. Expedited courier deliveries can be arranged. Please contact us for a quote.

Heavy orders (over 5kg UK or international) are usually shipped via private couriers. If your order is for a particularly heavy book or a volume set, please contact us with your shipping address and we will quote your total cost - the price of your order plus shipping costs - before you place your order.
Postal Insurance and special delivery is available at extra cost - simply let us know and we'll quote your total order amount, including p&p for whatever service you require.