See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

Orders are sent within 2 working days of receiving paypal payment or of UK£ cheques being cleared.

Delivery charges for parcels up to 1kg are as follows, additional charges may be requested for books weighing more than 1kg:
UK addresses (1-3 business days) - £4.50
UK addresses (2-5 business days) - £3.50
European Union priority (5-12 business days) - £18.00,
European Union standard (8-3020 business days) - 12.00
USA priority (5-15 business days) -£24.00
USA standard (10-20 business days) - £12.50
Rest of the world (10-15 business days) - £25.00
Rest of the world (10-30 business days) - £18.00

Orders for books weighing less than 1 kg will generally be processed on receiving your order. For heavier items we will contact you for your agreement to delivery charges before processing your order. Multiple orders are packaged to minimise delivery charges where possible.
Your agreement to a charge for additional insurance may be sought on purchases of higher value or if the order is to be delivered to a different address other than the ordering address.

Returns on books that are not as described are made if returned within 14 days of receipt. It is essential that customers e-mail or phone us to discuss the return prior to the return being posted. Returns on books that are as descibed but on receipt are not wanted by the customer may be allowed, contact us as soon as possible if you wish to return on this basis, the buyer will be responsible for the costs of returning the item(s).

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

All books are complete and the condition of the book will be indicated as follows:
Fine = as new
Very good = no significant flaws
Good = small flaws (e.g.: slight damage to cover, name on title page, faded colors, yellowish pages, etc.)
Reasonable = clearly read and used copy (e.g.: heavy folds, underlining, creases, etc.)
If a book has the qualification 'reasonable' the flaws will always be described. For the qualification 'good' a description will be given if necessary.
Names on title pages will not be mentioned. If a book has the qualification 'fine' it will of course not have names or ex libris in it.

If the measures of the book are mentioned it will always be hight first and then width (in centimeters). Oblong for example will not be mentioned separately.

Prices are net and in euro's. Postage and bank- or check transfer costs will be charged at cost price. Before finalizing the order you will first receive an e-mail stating the total costs of the transaction.

Books will be delivered at payment in advance. For companies, libraries and regular customers separate arrangements can be made.

Payment can be arranged by giro-transfer.

Books delivered will remain the property of the seller until full payment has been received.

Sending of the ordered books is for the risk of the seller. Seller has the right to insure goods or to send them by registered mail. The sub sequential costs will be charged to the account of the buyer after consulting the buyer.

Each purchase can be returned to the seller within 14 days after reception, without explanation (an e-mail to notify the seller would be appreciated however), after which the billed amount (excluding postage costs) will be restituted to the buyer. If the buyer returns the goods to the seller because the description of the books is not conform the actual condition of the goods then the billed amount including the postage costs will be restituted to the buyer. Returned goods should be received by the seller in the same condition as when sent to the buyer. The risk of returning goods is for the account of the sender.


Verkoopvoorwaarden

Alle boeken zijn compleet en de conditie van het boek wordt als volgt aan geduid:
Gaaf = als nieuw
Zeer goed = geen noemenswaardige gebreken
Goed = lichte gebreken zoals: minimale leesvouwen, lichte beschadiging omslag, verkleuring, etc.)
Redelijk = duidelijk gelezen en gebruikt exemplaar (vouwen, onderstreping, schuingelezen, ezelsoren, etc.)
Als een boek de kwalificatie ‘redelijk’ heeft gekregen wordt altijd vermeld wat dan het gebrek is en bij de kwalificatie ‘goed’ wordt een omschrijving gegeven als dit nodig is.
Namen op schutblad worden niet vermeld. Bij een gaaf boek staat er vanzelfsprekend geen naam op het schutblad.

Als er maten genoemd worden dan altijd eerst de hoogte van het boek en dan de breedte. Oblong formaten worden dus niet apart vermeld.

Prijzen zijn netto en in euro. Porto en bank- en chequekosten worden tegen kostprijs doorberekend. U ontvangt vooraf een opgave van het totaalbedrag per email.

Boeken worden geleverd tegen vooruitbetaling. Aan instellingen, bibliotheken en bekende klanten kan eventueel op rekening worden geleverd.

Betaling kan geschieden via giro-overschrijving.

Geleverde boeken blijven eigendom van de verkoper totdat volledige betaling van het factuurbedrag heeft plaats gevonden.

Het verzenden van de bestelde boeken is voor risico van de verkoper. Verkoper behoudt zich het recht voor de goederen te verzekeren en/of aangetekend te verzenden. De kosten hieruit voortvloeiend worden na overleg doorberekend aan de koper.

Elke aankoop kan binnen 14 dagen na ontvangst, zonder opgaaf van reden, aan verkoper retour gezonden worden (een voorafgaande kennisgeving per email wordt op prijs gesteld), waarna restitutie van het aankoopbedrag (niet de verzendkosten) volgt. Is de retourzending een gevolg van een onvolledige beschrijving dan wordt het aankoopbedrag inclusief verzendkosten en retourporto terugbetaald. Retourzendingen dienen verkoper te bereiken in dezelfde staat als waarin ze aan koper verzonden werden. Het risico van retourzendingen is nadrukkelijk voor de afzender.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

We require payment in advance of shipping, except where a regular account has been created (Academic Libraries only). We always post 1st class and Airmail, every weekday! All shipping quotes are based on fast efficient service with the best possible packaging. Insurance or tracking is available on all packages subject to an extra charge.
Standard delivery charge is based on average weight of books - about 0.9Kg. Heavy items (over 1.5Kg) may require extra postage depending on destination. We'll e-mail you if necessary. Contact us direct with any queries, special requests or quotes for specific orders.
We accept all credit and debit cards (Visa, Mastercard, American Express etc), £, $ and € bank transfers, Paypal, cheques etc.

Refunds

Returning unwanted goods
7 days to cancel purchase for non-faulty goods

In the EU, you have the right to cancel your on-line purchase within seven working days.

This seven-day “cooling off” period begins on the day when you receive your purchase.

You can choose to cancel your order for any reason within this time frame – even if you simply changed your mind.

We will give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.

Although you have a right of refund, you will have to pay the postage costs of shipping goods bought on-line back to us.

Worldwide returns:

Our voluntary returns guarantee: You may return, for a full refund, any item ordered from us within 30 days of receipt, provided it is in perfect condition.

Please contact us to obtain a returns authorisation by completing and returning this cancellation form, emailing (books@psychobabel.co.uk) or telephoning +44(0)1235 861411. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure safe return of the item.

If you return a high-value item, we recommend you use a recorded delivery service. Once we've received your item, we'll refund the same means of payment as you used to make your purchase. This returns guarantee doesn't affect your statutory rights and therefore doesn't affect your right of cancellation described above.
Emails are usually answered within 24 hours, except at weekends.
Shipping/Delivery Times
We ship orders from Monday to Friday and all orders received and paid for before 3:00pm are sent the same day. Orders placed on weekends or Bank Holidays are shipped the following business day.

UK packages are sent via Royal Mail. International orders are shipped via Royal Mail's airmail service. Expedited courier deliveries can be arranged. Please contact us for a quote.

Heavy orders (over 5kg UK or international) are usually shipped via private couriers. If your order is for a particularly heavy book or a volume set, please contact us with your shipping address and we will quote your total cost - the price of your order plus shipping costs - before you place your order.
Postal Insurance and special delivery is available at extra cost - simply let us know and we'll quote your total order amount, including p&p for whatever service you require.