See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

Special attention is paid to giving a correct representation of a book’s condition. Unless otherwise stated all books are in good condition, with the exception of possible flaws consistent with the age of the item.

Prices are net amounts and given in euros. Shipping (post & packaging) is calculated extra at cost price, as is any additional insurance required.

Orders can be made online, by email, by telephone or in writing. After confirmation of the availability and total amount of the order, payment should normally be made in advance. Payment can be made via bank transfer or PayPal, etc. On receipt of payment, all orders are handled and dispatched promptly. All books remain the property of Neale Williams Antiquarian Books / Antiquariaat Neale Williams until full payment has been made.

We strive after customer satisfaction. Our returns policy is conform Dutch and European legislation/ Prior consultation is requested for books received which are inconsistent to the description.


Verkoopvoorwaarden

Speciale aandacht wordt besteed aan een volledige beschrijving van de staat van een boek. Tenzij anders wordt vermeld, verkeren alle boeken in goede staat, uitgezonderd de mogelijke gebreken die normaal zijn voor de leeftijd en levenscyclus van gebruikte boeken.

Prijzen zijn netto en in euro's. Verzendkosten zijn voor rekening van de koper, evenals de eventuele kosten voor verzekerd en/of aangetekend verzenden.

Bestellingen kunnen online, via email, telefonisch of via brief gemaakt worden. Na bevestiging van de beschikbaarheid en de totale prijs van de bestelling, zal betaling normaal vooruit geschieden via bankoverschrijving, PayPal, etc. Na ontvangst van betaling worden bestellingen terstond en met zorg afgehandeld. Geleverde boeken blijven eigendom van Neale Williams Antiquarian Books / Antiquariaat Neale Williams totdat volledige betaling van het factuurbedrag heeft plaatsgevonden.

Wij streven naar een tevreden klant. Ons beleid betreffende retourneren is gebaseerd op de geldende Nederlandse- en/of Europese wetgeving. Voor het retourneren als gevolg van onjuiste beschrijvingen moet voorafgaand overleg plaatsvinden.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

We require payment in advance of shipping, except where a regular account has been created (Academic Libraries only). We always post 1st class and Airmail, every weekday! All shipping quotes are based on fast efficient service with the best possible packaging. Insurance or tracking is available on all packages subject to an extra charge.
Standard delivery charge is based on average weight of books - about 0.9Kg. Heavy items (over 1.5Kg) may require extra postage depending on destination. We'll e-mail you if necessary. Contact us direct with any queries, special requests or quotes for specific orders.
We accept all credit and debit cards (Visa, Mastercard, American Express etc), £, $ and € bank transfers, Paypal, cheques etc.

Refunds

Returning unwanted goods
7 days to cancel purchase for non-faulty goods

In the EU, you have the right to cancel your on-line purchase within seven working days.

This seven-day “cooling off” period begins on the day when you receive your purchase.

You can choose to cancel your order for any reason within this time frame – even if you simply changed your mind.

We will give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.

Although you have a right of refund, you will have to pay the postage costs of shipping goods bought on-line back to us.

Worldwide returns:

Our voluntary returns guarantee: You may return, for a full refund, any item ordered from us within 30 days of receipt, provided it is in perfect condition.

Please contact us to obtain a returns authorisation by completing and returning this cancellation form, emailing (books@psychobabel.co.uk) or telephoning +44(0)1235 861411. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure safe return of the item.

If you return a high-value item, we recommend you use a recorded delivery service. Once we've received your item, we'll refund the same means of payment as you used to make your purchase. This returns guarantee doesn't affect your statutory rights and therefore doesn't affect your right of cancellation described above.
Emails are usually answered within 24 hours, except at weekends.
Shipping/Delivery Times
We ship orders from Monday to Friday and all orders received and paid for before 3:00pm are sent the same day. Orders placed on weekends or Bank Holidays are shipped the following business day.

UK packages are sent via Royal Mail. International orders are shipped via Royal Mail's airmail service. Expedited courier deliveries can be arranged. Please contact us for a quote.

Heavy orders (over 5kg UK or international) are usually shipped via private couriers. If your order is for a particularly heavy book or a volume set, please contact us with your shipping address and we will quote your total cost - the price of your order plus shipping costs - before you place your order.
Postal Insurance and special delivery is available at extra cost - simply let us know and we'll quote your total order amount, including p&p for whatever service you require.