See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

Payment
We accept payment by credit card; i.e.: Mastercard, VISA, AMEX, Switch or Delta. If you wish to pay by cheque the payment needs to be in GBP(£)- UK Sterling. If payment is in any other currency an extra £12.00 needs to be added to the list price to cover our Bank's conversion charges.
Please ensure that we have your card number, expiry date and name and address that pertains to the card. We will also need the 3 digit code from the reverse of your card. Customers will realise that credit card payments are processed at this end in UK pounds sterling and debited to their own accounts at the current rate of exchange.
Return of goods
Every care has been taken with the description of all books listed. However if you are not entirely satisfied with your purchase. You may return the books promptly for a full refund of the invoice value. We must insist you contact us immediately to let us know of your intentions.
Postage
Postage will be charged extra; for both home and abroad deliveries.
For considerations of time and safety, please contact us. All books are checked, and carefully packed before despatch.
Packages sent to U.K. addresses will go first-class unless otherwise agreed.
Packages sent overseas can be sent by surface-mail or airmail.
If packages are sent via airmail, the package can be insured at the customers expense. Please contact us to discuss your needs.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

All prices are listed in AUD. Payments accepted in USD, GBP, EUR, or NZD by arrangement.

Shipping Information
We pack all of our books with the protection they need to arrive in the exact condition they are sent out in, guaranteed. Standard delivery is 3 to 10 business days worldwide, but sometimes parcels can take up to 45 days. International Express postage is available.

In-store pickup for online orders is welcome during opening hours, or by appointment.

Tax & Import Information
The Book Merchant Jenkins is an Australian Registered Business. ABN 47631073239. Australian orders include 10% GST.

The Book Merchant Jenkins is not currently required to register for VAT or GST in any other jurisdiction. International orders may have import tax or duties applied depending on the destination country. Any importation taxes or customs fees are the responsibility of the customer. Please check with your local tax authority before ordering if you are unsure of what import charges may apply.

Unclaimed Parcels
Unclaimed or undeliverable parcel returns that have been sent to the correct address will have the item cost refunded or can be reshipped upon payment of a reshipping charge. Shipping costs of unclaimed parcel returns will not be refunded.

Missing Parcels
If you have not received your parcel and it has been longer than 10 business days for Australian deliveries or 20 business days for International deliveries contact us so that we can open an investigation. It is very rare for our parcels to go missing. Your package is most likely awaiting collection at your local post office or has been delayed in customs.

Missing parcels will be replaced or refunded in full. Replacements or refunds for missing parcels will not be issued until Australia Post has concluded an investigation. International investigation times can vary. As per the Universal Postal Union Agreement international partners have up to 60 days to investigate. Rest assured we care about your order’s safe arrival. We are always available to answer your questions and thank you for your patience while investigations are ongoing.

Refunds & Returns
Items guaranteed as described or a full refund including postage provided.

Change of mind returns can be initiated within 30 days. Return shipping in these cases is at your own expense. Provided the item is received in the same condition it was sent out in, you will receive a refund for the item price, shipping costs will not be refunded for change of mind returns. This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product, or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft, or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. The Book Merchant Jenkins will not be responsible for return parcels lost or damaged in transit if you choose not to insure.