See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

Books are in good antiquarian condition, unless described otherwise. Serious defects are stated, minor defects not always. All prices are in Euro, tax included, but without postage, packing and bank charges which are at buyer's expense. Shipping of books after receipt of payment. Books may be returned within 7 working days (prior notification welcome). A full refund can be expected if the books do not match the description stated. Otherwise, only the price of the books (excluding shipping costs) will be refunded.
Orders from the Netherlands and other Euro-countries preferably paid by bank transfer.
We also accept VISA, Mastercard/Eurocard and Paypal. Cheques cost extra.

Verkoopvoorwaarden

Onze boeken verkeren in goede antiquarische staat, tenzij anders beschreven. Kleine onvolkomenheden zijn niet altijd vermeld. Prijzen zijn in Euro, inclusief BTW (niet apart vermeld, omdat we deelnemen aan de Margeregeling voor antiquaren) en exclusief portokosten.
Een bestelling per e-mail wordt altijd met een e-mail beantwoord.
Bestellingen uit Nederland en België worden doorgaans met een rekening verstuurd; we behouden ons echter het recht voor betaling vooraf te verlangen.
We behouden ons het recht voor de goederen te verzekeren en/of aangetekend te verzenden. De kosten daarvan worden veelal doorberekend aan de koper.
Boeken blijven eigendom van de verkoper tot de volle prijs is betaald. Retourzendingen binnen 14 dagen na ontvangst (waarbij voorafgaande kennisgeving op prijs wordt gesteld). In dat geval volgt restitutie van de prijs van het boek (exclusief portokosten). Alleen als de beschrijving foutief was, worden ook de portokosten gerestitueerd. Retourzendingen dienen de verkoper te bereiken in dezelfde staat als waarin ze aan de koper verzonden werden. Het risico van retourzendingen is voor de afzender!

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

We require payment in advance of shipping, except where a regular account has been created (Academic Libraries only). We always post 1st class and Airmail, every weekday! All shipping quotes are based on fast efficient service with the best possible packaging. Insurance or tracking is available on all packages subject to an extra charge.
Standard delivery charge is based on average weight of books - about 0.9Kg. Heavy items (over 1.5Kg) may require extra postage depending on destination. We'll e-mail you if necessary. Contact us direct with any queries, special requests or quotes for specific orders.
We accept all credit and debit cards (Visa, Mastercard, American Express etc), £, $ and € bank transfers, Paypal, cheques etc.

Refunds

Returning unwanted goods
7 days to cancel purchase for non-faulty goods

In the EU, you have the right to cancel your on-line purchase within seven working days.

This seven-day “cooling off” period begins on the day when you receive your purchase.

You can choose to cancel your order for any reason within this time frame – even if you simply changed your mind.

We will give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.

Although you have a right of refund, you will have to pay the postage costs of shipping goods bought on-line back to us.

Worldwide returns:

Our voluntary returns guarantee: You may return, for a full refund, any item ordered from us within 30 days of receipt, provided it is in perfect condition.

Please contact us to obtain a returns authorisation by completing and returning this cancellation form, emailing (books@psychobabel.co.uk) or telephoning +44(0)1235 861411. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure safe return of the item.

If you return a high-value item, we recommend you use a recorded delivery service. Once we've received your item, we'll refund the same means of payment as you used to make your purchase. This returns guarantee doesn't affect your statutory rights and therefore doesn't affect your right of cancellation described above.
Emails are usually answered within 24 hours, except at weekends.
Shipping/Delivery Times
We ship orders from Monday to Friday and all orders received and paid for before 3:00pm are sent the same day. Orders placed on weekends or Bank Holidays are shipped the following business day.

UK packages are sent via Royal Mail. International orders are shipped via Royal Mail's airmail service. Expedited courier deliveries can be arranged. Please contact us for a quote.

Heavy orders (over 5kg UK or international) are usually shipped via private couriers. If your order is for a particularly heavy book or a volume set, please contact us with your shipping address and we will quote your total cost - the price of your order plus shipping costs - before you place your order.
Postal Insurance and special delivery is available at extra cost - simply let us know and we'll quote your total order amount, including p&p for whatever service you require.