See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

We require payment in advance of shipping, except where a regular account has been created (Academic Libraries only). We always post 1st class and Airmail, every weekday! All shipping quotes are based on fast efficient service with the best possible packaging. Insurance or tracking is available on all packages subject to an extra charge.
Standard delivery charge is based on average weight of books - about 0.9Kg. Heavy items (over 1.5Kg) may require extra postage depending on destination. We'll e-mail you if necessary. Contact us direct with any queries, special requests or quotes for specific orders.
We accept all credit and debit cards (Visa, Mastercard, American Express etc), £, $ and € bank transfers, Paypal, cheques etc.

Refunds

Returning unwanted goods
7 days to cancel purchase for non-faulty goods

In the EU, you have the right to cancel your on-line purchase within seven working days.

This seven-day “cooling off” period begins on the day when you receive your purchase.

You can choose to cancel your order for any reason within this time frame – even if you simply changed your mind.

We will give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.

Although you have a right of refund, you will have to pay the postage costs of shipping goods bought on-line back to us.

Worldwide returns:

Our voluntary returns guarantee: You may return, for a full refund, any item ordered from us within 30 days of receipt, provided it is in perfect condition.

Please contact us to obtain a returns authorisation by completing and returning this cancellation form, emailing (books@psychobabel.co.uk) or telephoning +44(0)1235 861411. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure safe return of the item.

If you return a high-value item, we recommend you use a recorded delivery service. Once we've received your item, we'll refund the same means of payment as you used to make your purchase. This returns guarantee doesn't affect your statutory rights and therefore doesn't affect your right of cancellation described above.
Emails are usually answered within 24 hours, except at weekends.
Shipping/Delivery Times
We ship orders from Monday to Friday and all orders received and paid for before 3:00pm are sent the same day. Orders placed on weekends or Bank Holidays are shipped the following business day.

UK packages are sent via Royal Mail. International orders are shipped via Royal Mail's airmail service. Expedited courier deliveries can be arranged. Please contact us for a quote.

Heavy orders (over 5kg UK or international) are usually shipped via private couriers. If your order is for a particularly heavy book or a volume set, please contact us with your shipping address and we will quote your total cost - the price of your order plus shipping costs - before you place your order.
Postal Insurance and special delivery is available at extra cost - simply let us know and we'll quote your total order amount, including p&p for whatever service you require.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

All books prices are listed in British Pounds (Pounds Sterling, GBP).

We can accept payment via PayPal.

We can accept payment by cheque, but the cheque must be drawn against a British bank account and must be payable in British Pounds.

Note that where payment by cheque is requested, books will not be dispatched until we have received the cheque and are satisfied that it has cleared.

Where possible, we aim to dispatch books within one working day of receipt of payment, although circumstances may occasionally dictate a slightly slower response.

Our basic postage and packing charges are as follows:
United Kingdom: 3.80 GBP, plus 1.95 GBP for each additional item.
Europe (Airmail): 6.00 GBP, plus 2.45 GBP for each additional item.
Outside Europe (Airmail): 8.20 GPB, plus 3.45 GPB for each additional item.
Outside Europe (Surface Mail): 5.80 GBP, plus 2.45 GBP for each additional item.

Postage will be calculated individually for each order, with regard to the size and weight of the overall package, so the shipping charges above should be considered to be guidelines only.

Destinations within Europe for the purposes of the above rates are:
Andorra, Austria, Azores, Belgium, Canary Islands, Corsica, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Iceland, Irish Republic, Italy, Liechtenstein, Luxembourg, Madeira, Majorca, Malta, Minorca, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Spitsbergen, Sweden, Switzerland, Vatican City State.

Approximate delivery times from date of posting:
United Kingdom: Three days.
Europe: Usually within one week.
Outside Europe (Airmail): Usually within ten days.
Outside Europe (Surface): Varies, but allow up to twelve weeks.

Please allow at least the above times to elapse before reporting an order to us as missing in transit.

Charges are based on items with an average weight of around 350g. Where one or more items to be dispatched significantly exceed this weight we may request that the postage charge be increased to cover this. We may, at our discretion, lower the postage charge where the weight of the package is unusually low.

Where books are found by the customer to be not as described a full refund including postage charges will be provided upon return of the items in a timely manner and in the condition in which they were dispatched to the customer.

Where books are returned by the customer for other reasons (e.g. purchased in error) then the purchase cost of the books only will be refunded upon return of the items in a timely manner and in the condition in which they were dispatched to the customer.

Please contact us by phone or email before returning any items.

In the event of any dispute, the matter shall be governed by United Kingdom law and regulations regarding distance selling.