See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

We pride ourselves on thorough descriptions of all of our books. Therefore, all sales are final unless the book is not as described, in which case it may be returned for a refund of the purchase price if received within 10 days (Domestic), 21 days (International) or by other arrangement.
We accept MasterCard, Visa, American Express and Discover Card. We also accept PayPal but must charge 5% of the total to cover those fees., cash (at sender's risk and not preferred).

We also endeavor to be environmentally friendly and use recycled packaging when and how appropriate.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

Delivery schedule:
We usually despatch within the two days following your order, ie a Friday order may not go out until Tuesday, and then you need to allow a little time for delivery.

Typical delivery times - UK 3-5 working days.
Europe uptown 30 working days.
USA & Rest of World unto 30 working days.

Availability & Condition
The availability of items are as shown on the website you were browsing and buying through. Sometimes goods do sell out on other sites and we update our data as quickly as possible to reflect this. In the event of stock being unavailable we will let you know.

Queries
If you have an enquiry not covered above do please write to us, with the word "query" in the subject line of your email.

Methods of payment accepted:
Mastercard, Visa & American Express

Return policy;
We want you to be happy. Very happy. If you don't like the item when it arrives, just let us know, and arrange to send it back within thirty days. We'll cheerfully refund your purchase price. Just remember to pack as well as we do.

Postage;
UK Postage - 2 - 3 working days. 1st item 2.55 + each extra item 0.99

International delivery time vary by destination. Please allow upto 30 days, though it can often be much quicker.

European Postage - Please allow unto 30 days. 1st item 3.99 + each extra item 1.99

USA & Canada Air Mail - Please allow unto 30 days. 1st item 4.99 + each extra item 2.99

Rest of World Air Mail - Please allow unto 30 days. 1st item 5.99 + each extra item 2.99

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

We require payment in advance of shipping, except where a regular account has been created (Academic Libraries only). We always post 1st class and Airmail, every weekday! All shipping quotes are based on fast efficient service with the best possible packaging. Insurance or tracking is available on all packages subject to an extra charge.
Standard delivery charge is based on average weight of books - about 0.9Kg. Heavy items (over 1.5Kg) may require extra postage depending on destination. We'll e-mail you if necessary. Contact us direct with any queries, special requests or quotes for specific orders.
We accept all credit and debit cards (Visa, Mastercard, American Express etc), £, $ and € bank transfers, Paypal, cheques etc.

Refunds

Returning unwanted goods
7 days to cancel purchase for non-faulty goods

In the EU, you have the right to cancel your on-line purchase within seven working days.

This seven-day “cooling off” period begins on the day when you receive your purchase.

You can choose to cancel your order for any reason within this time frame – even if you simply changed your mind.

We will give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.

Although you have a right of refund, you will have to pay the postage costs of shipping goods bought on-line back to us.

Worldwide returns:

Our voluntary returns guarantee: You may return, for a full refund, any item ordered from us within 30 days of receipt, provided it is in perfect condition.

Please contact us to obtain a returns authorisation by completing and returning this cancellation form, emailing (books@psychobabel.co.uk) or telephoning +44(0)1235 861411. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure safe return of the item.

If you return a high-value item, we recommend you use a recorded delivery service. Once we've received your item, we'll refund the same means of payment as you used to make your purchase. This returns guarantee doesn't affect your statutory rights and therefore doesn't affect your right of cancellation described above.
Emails are usually answered within 24 hours, except at weekends.
Shipping/Delivery Times
We ship orders from Monday to Friday and all orders received and paid for before 3:00pm are sent the same day. Orders placed on weekends or Bank Holidays are shipped the following business day.

UK packages are sent via Royal Mail. International orders are shipped via Royal Mail's airmail service. Expedited courier deliveries can be arranged. Please contact us for a quote.

Heavy orders (over 5kg UK or international) are usually shipped via private couriers. If your order is for a particularly heavy book or a volume set, please contact us with your shipping address and we will quote your total cost - the price of your order plus shipping costs - before you place your order.
Postal Insurance and special delivery is available at extra cost - simply let us know and we'll quote your total order amount, including p&p for whatever service you require.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

Credit (mastercard/visa) and debit cards; sterling cheques; bank transfers

Books not matching stated condition may be returned within seven days.