See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

Terms: The offer is conditional. All items are complete and, regarding their age, in good condition, unless otherwise stated. Small defects are not always indicated but have been taken into account when pricing the items. Purchases may be returned within 14 days provided there is cause for complaint. Prices are not negotiable. Invoices are to be paid on receipt of the order without deduction. The title of goods does not pass to the purchaser until the invoice is paid in full. We accept Visa, Mastercard and Diners.
The place of performance and jurisdiction for both parties is Vienna, Austria.
Deliveries to new customers are to be paid on delivery or in advance. All orders will be dealt with strictly in order of receipt.
The purchaser agrees to these terms by placing an order. No notification about items not available any more will be given unless specially requested.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

All prices are listed in AUD. Payments accepted in USD, GBP, EUR, or NZD by arrangement.

Shipping Information
We pack all of our books with the protection they need to arrive in the exact condition they are sent out in, guaranteed. Standard delivery is 3 to 10 business days worldwide, but sometimes parcels can take up to 45 days. International Express postage is available.

In-store pickup for online orders is welcome during opening hours, or by appointment.

Tax & Import Information
The Book Merchant Jenkins is an Australian Registered Business. ABN 47631073239. Australian orders include 10% GST.

The Book Merchant Jenkins is not currently required to register for VAT or GST in any other jurisdiction. International orders may have import tax or duties applied depending on the destination country. Any importation taxes or customs fees are the responsibility of the customer. Please check with your local tax authority before ordering if you are unsure of what import charges may apply.

Unclaimed Parcels
Unclaimed or undeliverable parcel returns that have been sent to the correct address will have the item cost refunded or can be reshipped upon payment of a reshipping charge. Shipping costs of unclaimed parcel returns will not be refunded.

Missing Parcels
If you have not received your parcel and it has been longer than 10 business days for Australian deliveries or 20 business days for International deliveries contact us so that we can open an investigation. It is very rare for our parcels to go missing. Your package is most likely awaiting collection at your local post office or has been delayed in customs.

Missing parcels will be replaced or refunded in full. Replacements or refunds for missing parcels will not be issued until Australia Post has concluded an investigation. International investigation times can vary. As per the Universal Postal Union Agreement international partners have up to 60 days to investigate. Rest assured we care about your order’s safe arrival. We are always available to answer your questions and thank you for your patience while investigations are ongoing.

Refunds & Returns
Items guaranteed as described or a full refund including postage provided.

Change of mind returns can be initiated within 30 days. Return shipping in these cases is at your own expense. Provided the item is received in the same condition it was sent out in, you will receive a refund for the item price, shipping costs will not be refunded for change of mind returns. This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product, or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft, or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. The Book Merchant Jenkins will not be responsible for return parcels lost or damaged in transit if you choose not to insure.