See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

All items are complete and in good condition, unless otherwise stated. All items are offered subject to prior sale. Prices are nett and in (€) EURO.
Preferred mode of payment: bank transfer or Paypal. We ask payment in advance.

VAT/BTW, postage, banking costs and insurance are not included. EU customers: if applicable, please quote your VAT number when placing orders.

Returns within 30 working days. Previous notification by email or phone will be appreciated. The price of the book(s) (including the shipping costs) will be restituted. Returns should arrive at the bookseller in the same condition as received by the buyer.

Verkoopvoorwaarden

Alle boeken zijn compleet en in goede staat, tenzij anders vermeld. Kleine onvolkomenheden zoals naam of stempel op schutblad of enkele onderstrepingen zijn niet in alle gevallen vermeld. De vermelde prijzen zijn exclusief verzendkosten. Deze zijn voor rekening van de koper. Hierbij gelden de tarieven van TNT Post. Eventuele bankkosten zijn eveneens voor rekening van de koper. Novemberland behoudt zich het recht voor een bestelling aangetekend of verzekerd te verzenden. De kosten hiervan zijn voor rekening van de koper. Bij bestellingen boven € 250 worden geen bijkomende kosten in rekening gebracht.
Bestellingen worden per e-mailbericht bevestigd met vermelding van de totale kosten en de wijze van betaling. In de regel worden de boeken verzonden na betaling van het verschuldigde bedrag. Het verzenden van de bestelde boeken is voor risico van Novemberland. Een besteld boek wordt 14 dagen gereserveerd in afwachting van de betaling.
Bij levering met factuur blijft het geleverde eigendom van Novemberland totdat volledige betaling van het factuurbedrag heeft plaatsgevonden.
Bestellingen worden in volgorde van binnenkomst behandeld.
De koper heeft het recht om een besteld boek binnen zeven dagen na ontvangst te retourneren, waarna terugbetaling van het betaalde aankoopbedrag zal volgen. Alle verzendkosten blijven voor rekening van de koper, tenzij sprake is van een onjuiste beschrijving van het boek of een verborgen gebrek. Het risico van retourzendingen is voor de koper.
Wij proberen onze bestanden zoveel mogelijk tijdig bij te werken. Het is echter mogelijk dat een verkocht boek toch nog in onze catalogus is opgenomen. Wij vragen hiervoor uw begrip. Uiteraard zijn wij in dat geval bereid om te proberen het door u gezochte boek langs een andere weg te verkrijgen.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

We require payment in advance of shipping, except where a regular account has been created (Academic Libraries only). We always post 1st class and Airmail, every weekday! All shipping quotes are based on fast efficient service with the best possible packaging. Insurance or tracking is available on all packages subject to an extra charge.
Standard delivery charge is based on average weight of books - about 0.9Kg. Heavy items (over 1.5Kg) may require extra postage depending on destination. We'll e-mail you if necessary. Contact us direct with any queries, special requests or quotes for specific orders.
We accept all credit and debit cards (Visa, Mastercard, American Express etc), £, $ and € bank transfers, Paypal, cheques etc.

Refunds

Returning unwanted goods
7 days to cancel purchase for non-faulty goods

In the EU, you have the right to cancel your on-line purchase within seven working days.

This seven-day “cooling off” period begins on the day when you receive your purchase.

You can choose to cancel your order for any reason within this time frame – even if you simply changed your mind.

We will give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.

Although you have a right of refund, you will have to pay the postage costs of shipping goods bought on-line back to us.

Worldwide returns:

Our voluntary returns guarantee: You may return, for a full refund, any item ordered from us within 30 days of receipt, provided it is in perfect condition.

Please contact us to obtain a returns authorisation by completing and returning this cancellation form, emailing (books@psychobabel.co.uk) or telephoning +44(0)1235 861411. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure safe return of the item.

If you return a high-value item, we recommend you use a recorded delivery service. Once we've received your item, we'll refund the same means of payment as you used to make your purchase. This returns guarantee doesn't affect your statutory rights and therefore doesn't affect your right of cancellation described above.
Emails are usually answered within 24 hours, except at weekends.
Shipping/Delivery Times
We ship orders from Monday to Friday and all orders received and paid for before 3:00pm are sent the same day. Orders placed on weekends or Bank Holidays are shipped the following business day.

UK packages are sent via Royal Mail. International orders are shipped via Royal Mail's airmail service. Expedited courier deliveries can be arranged. Please contact us for a quote.

Heavy orders (over 5kg UK or international) are usually shipped via private couriers. If your order is for a particularly heavy book or a volume set, please contact us with your shipping address and we will quote your total cost - the price of your order plus shipping costs - before you place your order.
Postal Insurance and special delivery is available at extra cost - simply let us know and we'll quote your total order amount, including p&p for whatever service you require.