See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

Prices are in EURO, including VAT.

Paypal, VISA and Eurocard-Mastercard accepted, for orders above EURO 250 however additional 3% (VISA), 5 % (Mastercard) creditcard-provision is charged.

Payment with EUROCHEQUE is no longer possible.

Due to the EC-Rules governing VAT in the Single Market, VAT (6%) is charged to all customers within the EC without a VAT registration number. Those who have a VAT registration number are urged to give us their number with their order, as we are required to show the number on our invoice, otherwise VAT will be charged.

Ordering by E-mail, fax or phone possible. There is no obligation to deliver. Shipping charges (including postage and possible insurance) are additional. Payment in EURO or DOLLARS by International Money Order, Bank Draft, Bank Transfer or Giro Transfer (see the numbers below). Bank charges (EURO 8 in case of bank-transfer, EURO 3 in case of a Giro Transfer) must be paid by the remitter. Payment in Dollars or other currency possible if the conversion charge and correct current exchange rate is used.

All books are in good condition unless otherwise stated. Books found not to be as described may be returned within 10 days of receipt. Books are of 8vo size in original cloth, unless otherwise described. The music scores are of the usual large 4to size, unless otherwise described.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

All prices are listed in AUD. Payments accepted in USD, GBP, EUR, or NZD by arrangement.

Shipping Information
We pack all of our books with the protection they need to arrive in the exact condition they are sent out in, guaranteed. Standard delivery is 3 to 10 business days worldwide, but sometimes parcels can take up to 45 days. International Express postage is available.

In-store pickup for online orders is welcome during opening hours, or by appointment.

Tax & Import Information
The Book Merchant Jenkins is an Australian Registered Business. ABN 47631073239. Australian orders include 10% GST.

The Book Merchant Jenkins is not currently required to register for VAT or GST in any other jurisdiction. International orders may have import tax or duties applied depending on the destination country. Any importation taxes or customs fees are the responsibility of the customer. Please check with your local tax authority before ordering if you are unsure of what import charges may apply.

Unclaimed Parcels
Unclaimed or undeliverable parcel returns that have been sent to the correct address will have the item cost refunded or can be reshipped upon payment of a reshipping charge. Shipping costs of unclaimed parcel returns will not be refunded.

Missing Parcels
If you have not received your parcel and it has been longer than 10 business days for Australian deliveries or 20 business days for International deliveries contact us so that we can open an investigation. It is very rare for our parcels to go missing. Your package is most likely awaiting collection at your local post office or has been delayed in customs.

Missing parcels will be replaced or refunded in full. Replacements or refunds for missing parcels will not be issued until Australia Post has concluded an investigation. International investigation times can vary. As per the Universal Postal Union Agreement international partners have up to 60 days to investigate. Rest assured we care about your order’s safe arrival. We are always available to answer your questions and thank you for your patience while investigations are ongoing.

Refunds & Returns
Items guaranteed as described or a full refund including postage provided.

Change of mind returns can be initiated within 30 days. Return shipping in these cases is at your own expense. Provided the item is received in the same condition it was sent out in, you will receive a refund for the item price, shipping costs will not be refunded for change of mind returns. This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product, or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft, or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. The Book Merchant Jenkins will not be responsible for return parcels lost or damaged in transit if you choose not to insure.