See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

We require payment in advance of shipping, except where a regular account has been created (Academic Libraries only). We always post 1st class and Airmail, every weekday! All shipping quotes are based on fast efficient service with the best possible packaging. Insurance or tracking is available on all packages subject to an extra charge.
Standard delivery charge is based on average weight of books - about 0.9Kg. Heavy items (over 1.5Kg) may require extra postage depending on destination. We'll e-mail you if necessary. Contact us direct with any queries, special requests or quotes for specific orders.
We accept all credit and debit cards (Visa, Mastercard, American Express etc), £, $ and € bank transfers, Paypal, cheques etc.

Refunds

Returning unwanted goods
7 days to cancel purchase for non-faulty goods

In the EU, you have the right to cancel your on-line purchase within seven working days.

This seven-day “cooling off” period begins on the day when you receive your purchase.

You can choose to cancel your order for any reason within this time frame – even if you simply changed your mind.

We will give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.

Although you have a right of refund, you will have to pay the postage costs of shipping goods bought on-line back to us.

Worldwide returns:

Our voluntary returns guarantee: You may return, for a full refund, any item ordered from us within 30 days of receipt, provided it is in perfect condition.

Please contact us to obtain a returns authorisation by completing and returning this cancellation form, emailing (books@psychobabel.co.uk) or telephoning +44(0)1235 861411. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure safe return of the item.

If you return a high-value item, we recommend you use a recorded delivery service. Once we've received your item, we'll refund the same means of payment as you used to make your purchase. This returns guarantee doesn't affect your statutory rights and therefore doesn't affect your right of cancellation described above.
Emails are usually answered within 24 hours, except at weekends.
Shipping/Delivery Times
We ship orders from Monday to Friday and all orders received and paid for before 3:00pm are sent the same day. Orders placed on weekends or Bank Holidays are shipped the following business day.

UK packages are sent via Royal Mail. International orders are shipped via Royal Mail's airmail service. Expedited courier deliveries can be arranged. Please contact us for a quote.

Heavy orders (over 5kg UK or international) are usually shipped via private couriers. If your order is for a particularly heavy book or a volume set, please contact us with your shipping address and we will quote your total cost - the price of your order plus shipping costs - before you place your order.
Postal Insurance and special delivery is available at extra cost - simply let us know and we'll quote your total order amount, including p&p for whatever service you require.

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

1. All books are complete and in a good condition, unless otherwise stated.
2. Prices are in euros, excluding shipping costs, unless otherwise stated. Within The Netherlands always free shipping.
3. For the European union, the VAT laws are applicable. All prices are including 6% VAT. If you have a VAT number, please led us know when you send your order.
Shipping, bank and cheque costs will be billed at costprice.
After ordering a book, you will receive the total price by email.
4. Books must be paid in advance. Institutions, libraries, and known customers can pay by invoice.
5. Payments can be made by bank transfer or by Paypal.
6. The ownwer of the delivered books is the seller, until the books are fully paid.
7. The risk of shipping of the ordered books is for the seller. The seller has the privilege to assurance the shipped books. This costs will be accounted to the buyer.
8. Each purchase can be returned within 7 days after reception, without proper stated reason. The seller highly appriciates an acknowlegdement of this before by email. The price of the books (without the shipping and insurance corsts) will be paid back in 30 days.
9. If the return is a cause of an incomplete description, all the shipping and insurance costs will be paid back. The returned books must receive the seller in the same condition as they are send. The risk of the return shipments are for the sender.


Verkoopvoorwaarden

1. Alle boeken zijn compleet en in goede conditie, tenzij anders aangegeven.
2. Prijzen zijn in Euro's en exclusief verzendkosten, binnen Nederland altijd gratis verzending.
3. Voor Nederland en de Europese Unie, zijn de BTW wetten van toepassing.
Alle prijzen zijn inclusief 6% BTW. Als u een BTW nummer hebt, laat dat ons weten op het moment dat u een order verstuurd.
Verzendkosten bank- en chequekosten worden tegen kostprijs doorberekend. U ontvangt vooraf een opgave van het totaalbedrag per email.
4. Boeken worden geleverd tegen vooruitbetaling. Aan instellingen, bibliotheken en bekende klanten kan eventueel met met factuur worden geleverd.
5. Betaling kan geschieden via bank- of giro-overschrijving of via Paypal.
6. Geleverde boeken blijven eigendom van de verkoper totdat volledige betaling van het factuurbedrag heeft plaats gevonden.
7. Het verzenden van de bestelde boeken is voor risico van de verkoper. Verkoper behoudt zich het recht voor de goederen aangetekend te verzenden. De kosten hieruit voortvloeiend worden doorberekend aan de koper.
8. Elke aankoop kan binnen 7 dagen na ontvangst, zonder opgaaf van reden, aan verkoper retour gezonden worden (een voorafgaande kennisgeving per email wordt op prijs gesteld), waarna restitutie van het aankoopbedrag (excl.verzendkosten). Terugbetaling dient te geschieden binnen 30 dagen.
9. Is de retourzending een gevolg van een onvolledige beschrijving dan wordt het aankoopbedrag inclusief verzendkosten + retourporto gerestitueerd.
Retourzendingen dienen verkoper te bereiken in dezelfde staat als waarin ze aan koper verzonden werden. Het risico van retourzendingen is nadrukkelijk voor de afzender.