Author: SPECTOR, ROBERT; MCCARTHY, PATRICK D.
Title: The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Description: USA: John Wiley & Sons, Incorporated, 1995. First Edition. Paperback. ISBN: 0471161608. 244 pages. "Nobody does it better than Nordstrom." - Tom Peters. Discard stamp atop first leaf else clean and bright with lightest wear. Excellent copy.; 8vo - over 7¾" - 9¾" tall; DEPARTMENT STORES BUSINESS ECONOMICS RETAILING The Nordstrom Way : The Inside Story of America's #1 Customer Service Company Customer Care United States Firm Department Stores. Fine .

Keywords: 0471161608