Author: RODGER G. LANGEVIN
Title: Customer Focus
Description: Crisp Publishing. 1998. Soft Cover. PB/ pub. 1998/ New condition/95 pages- The underlying premise for customer focus is that quality is judged by the customer-and must take into account all product and service features that contribute v alue to customers and lead to customer satisfact ion. preference and retention.. (D62622). Good.

Keywords: management, supervisor, customer service, profit, satisfaction, business, corporate, sales training manuals


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