Author: Gary Case George Spalding
Title: Continual Service Improvement: Office of Government Commerce
Description: , Stationery Office Books, 2007. 221, 27,8 x 21,4 x 1,6 cm, Softcover. Zustand: 2. ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. I've met George Spalding and he is the type of man that you don't forget in a hurry. He has a passion for life and a passion for his work. His contribution to the Continual Service Improvement volume of ITIL v3 was not only wise, it was essential. Add this to the bookshelf as it will become one of your most referenced texts. A lot of work has gone in developing ITIL v3 's Life cycle management - and it shows. This title is one of 5 in the core set and the one that delivers on the promise of total quality management and service improvements for IT organizations. Continual Service Improvement Office of Government Commerce Itil George Spalding Gary Case service management improvements Business financial organisational improvements Methods practices tools Measurement control Companion best practices ITSM Zusatzinfo figs, tables Sprache englisch Masse 215 x 280 mm Mathematik Informatik Mathe Finanmathematik Wirtschaftsmathematik ISBN-10 0-11-331049-8 / 0113310498 ISBN-13 978-0-11-331049-4 / 9780113310494 ISBN: 113310498. Gewicht/weight: 2000 gr.

Keywords: ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised