Author: DONNELL, JAMES H.
Title: 25 Management Lessons from the Customer's Side of the Counter
Description: McGraw-Hill. 1992. (ISBN: 9780786310043). Paperback, 8.0 x 5.4 x 0.6 inches. Close To The Customer is a sometimes shocking, often humorous look at encounters between customers and organizations. It gives 25 new ideas you can use to keep customers coming back for more. Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership. Paperback - 1992 - good condition, 0-7863-1004-9 , small corner crease - - used books, secondhand books, out of print books, hard to find books, for sale, second-hand books, college books, student books, nonfiction, first edition, exlibrary books sold, signed copies, non-fiction books delivered world wide. Isbn 0786310049. Used: Acceptable.

Keywords: 9780786310043


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