Author: DONOVAN, PETER AND TIMOTHY SAMLER Title: Delighting Customers : How to Win and Retain Loyal Customers
Description: London: Chapman & Hall, 1997. Reprint.. Hard Cover In a Dust Jacket. 8vo, 243 pages, not illustrated.. Fine .
Keywords: Peter Donovan Timothy Samler Consumer Satisfaction Quality Control Business Economics Behavior
Price: GBP 5.79 = appr. US$ 8.27 Seller: Philip Emery
- Book number: 006605
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