Author: Friedman, Mark: over 30 years of experience in public administration,
Title: Trying Hard Is Not Good Enough: How to produce measurable improvements for customers and communities.
Description: Santa Fe, New Mexico, Fiscal Policy Studies inst., (2009). 1st ed. VG PB. Friedman gives us the guidance that an enable all of us to trailor what we do to what we intend to achieve.

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