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Title: The Service Edge: 101 companies that profit from customer care.
Description: NY, Plume, (1990). 1st ptg. VG lg sz PB. Signed by co-author Schaaf. Clarifies what's wrong and right about customer service in America.


Price: US$ 10.00 Seller: Crabtree's Collection Old Books
- Book number: BOOKS041114I

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