Author: Heldenbrand, H. V.,
Title: Front Office Psychology.
Description: Chicago, American Hotel Register Co, (1944). Revised ed. VG. The intangible merchandise that makes a hotel guest a living advertisement for that hotel, the manner in which the varoius. parts of the hotel's obligation to the guest are discharged, the treatment he is given, the kindliness & consideration that are extended in addition to what has been definitely bought & paid for.

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