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Author: Zemke, Ron & Chip R. Bell, Title: Service Wisdom: creating and maintaining the customer service edge.
Description: Minneapolis, MN, Lakewood Books, (1990). 2nd ptg. VG. The extra edge some companies have that turns customers into devotees, a key element of success in any organization.
Price: US$ 15.00 Seller: Crabtree's Collection Old Books
- Book number: BOOKS019559I
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