Author: CLEMMER, JIM, SHEEHY BARRY
Title: Firing on All Cylinders the Service / Quality System for High-Powered Corporate Performance
Description: Toronto, Ont: Macmillan of Canada, 1992. Trade Paperback. ISBN: 0771591667. Trade Paperback with one crease on back cover otherwise a great copy of this book. "At the heart of this book are twelve key service/quality improvement areas-or cylinders-that include: signaling commitment; listening to internal/external customers; education and awareness; hiring and orienting; improving processes, and more!"; 1 x 9 x 6.5 Inches; 392 pages. Near Fine with no dust jacket .

Keywords: 0771591667 Entrepreneurship, Quality Control, Customer Service Business & Economics Corporations How to Management


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