Author: GRUBBS, M. Ray & REIDENBACH, R. Eric.
Title: Customer Service Renaissance: Lessons From the Banking Wars.
Description: Bankers Publishing Co./ Probus Publishing Co., 1991. Hardcover. Previous owner's stamp to bottom edges & front endpaper, o/wise good condition in dj. Examines "...the service delivery systems of a number of different banking organizations to find those that can serve as models of outstanding service deliverers". 209pp. ISBN 1557383219.

Keywords: policy business economy economic banking industry management customer service