Author: LOSARDO, Mary M. & ROSSI, Norma M.
Title: At the Service Quality Frontier: A Handbook for Managers, Consultants, and Other Pioneers.
Description: ASQC Quality Press, 1993. Small 4to Paperback. Good condition. Scarce. Out of print. 129pp. ISBN 0-87389-209-7.

Keywords: management business organization organisation quality managament