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Zemke, Ron with Dick Schaaf, foreword by Tom Peters, - The Service Edge: 101 companies that profit from customer care.

NY, Plume, (1990). 1st ptg. VG lg sz PB. Signed by co-author Schaaf. Clarifies what's wrong and right about customer service in America.
USD 10.00 [Appr.: EURO 9.25 | £UK 8 | JPą 1469] Book number BOOKS041114I

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Crabtree's Collection Old Books
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