HARRINGTON, H.J. - Business process improvement. the breakthrough strategy for total quality, productivity, and competitiveness.

New York, McGraw-Hill, 1991. 23 cm. original hardcover, dustjacket. xiv,274 pp. diagrams, tables. index. -(first endpage name clipped, dustjacket slightly frayed, otherwise (very) good). Gewicht/Weight: 630 grs.

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