- Managing Service Quality: v. 1 (Quality Management in Services).

Sage Publications Inc, 1995. Paperback, Pages: 192. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Bookbarn International Inventory #3176977 Used; Good. ISBN: 9781853962936.

GBP 3.88 [Appr.: EURO 4.75 US$ 5.2 | JP¥ 741] Book number 3176977

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