KEVIN ROBSON - Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage

John Wiley & Sons, 2013. First Edition, Hardcover. Very Good Condition/Very Good. 9781118345566 Crisp, bright, unmarked pages, light creasing to spine ends of jacket. "Service-Ability" explores just how customer-centric organisations are and how they could improve. The author's passionate belief in offering high service levels runs through each page, and he uses memorable, accessible examples to illustrate his points, mixing theory with practice. A thoroughly enjoyable and enlightening book for the committed student, company exec or casual reader. 224 pages. Quantity Available: 1. Shipped Weight: Under 750 grams. Category: Business, Finance & Marketing; ISBN/EAN: 9781118345566. Pictures of this item not already displayed here available upon request. Inventory No: dscf5279.