Author: Patterson, Kerry; Grenny, Joseph; Mcmillan, Ron; Switzler, Al,
Title: Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior.
Description: New York, Mcgraw-Hill Book Company, 2005. Trade Paperback., Vg in Wraps. Lightly Worn. Pages: 281.

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