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REICHHELD, FREDERICK F. ; TEAL, THOMAS, Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value.
Boston, Harvard Business School, 1996. Hardcover., Vg/Vg- Wear and Scuffing to Dj. Pages: 322.
Offered for US$ 9.00 by: Vintage Books - Book number: MASTER177935I
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