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BLANCHARD, KENNETH AND SHELDON M. BOWLES Raving Fans: A Revolutionary Approach to Customer ServiceNew York, William Morrow and Company. 1993. (ISBN: 0688123163) Hard Cover. Shelf wear and rubbing to book and dj. Previous owner's name on ffep. 137 pages. From dj "This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, delivery stunning customer service....". Very Good/Very Good.
Offered for US$ 10.00 by: Trylinski Books - Book number: A04000041
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