Author: Reichheld, Frederick F. and Teal, Thomas
Title: The Loyalty Effect - the Hidden Force Behind Growth, Profits, and Lasting Value
Description: Boston. Mass. : Harvard Business School Press 1996. First Edition. Fine cloth copy in an equally fine dw. Particularly and surprisingly well-preserved; tight. bright. clean and especially sharp-cornered. ; 322 pages; Description: xii. 323 p. : ill. ; 24 cm. Includes bibliographical references and index. Subjects: Customer relations. Consumer satisfaction. Labor productivity.ISBN: 0875844480.

Keywords: 0875844480