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JACKA, J. MIKE;KELLER, PAULETTE J. Business Process Mapping: Improving Customer Satisfaction
Somerset, New Jersey, U.S.A. John Wiley & Sons Inc. 2001. (ISBN: 0471079774) Hard Cover with dust jacket, hardcover in jacket; very good; business general. Very Good/Very Good.
Offered for US$ 18.95 by: King - Book number: 161457
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