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HAYES, BOB E. Measuring Customer Satisfaction: Development and Use of Questionnaires
Burr Ridge, Illinois, U.S.A. Irwin Professional Pub. 1992. (ISBN: 0873891317) Trade Paperback . Fine, Pages clean and bright. Binding tight, Cover clean and shiny. No remainder marks, minor shelf wear, no surprises. Fine.
Offered for US$ 27.00 by: Snow Crane Books - Book number: Fx795