ANDERSON, PAUL AND ROSENBERG, ART - The Executive's Guide to Customer Relationship Management

Houston, Texas, Doyle Publishing Co Inc. 2000. (ISBN: 0965335941) Soft Cover, 9 x 6 inches. No marks or inscriptions. No creasing to covers or to spine. A very clean very tight copy with bright unmarked boards, the tiniest of bumps to upper front spine margin and no bumping to corners. 204pp. With strategic and practical perspectives for those who are responsible for adapting, transitioning and exploiting change into more effective ways to improve core business relations. Fine.

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