Townsend, Patrick - Quality in Action 93 Lessons in Leadership, Participation, and Measurement

New York: John Wiley & Sons, 1992. First Edition. Hardcover. ISBN: 0471552062. Very Good in Very Good dust jacket; DJ is worn at edges. Black mark on front endpaper. Some pencil marks in margins; Individual lessons explore the art of managing the quality process, concentrating on the three key ingredients of leadership, employee participation, and the measurement of progress; B&W Illustrations; 262 pages.

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