FITZSIMMONS, JAMES A.; FITZSIMMONS, MONA J. - Service Management for Competitive Advantage

New York, McGraw-Hill, 1994. Ed.: First Edition, 24.25 Cm. Hardcover. ISBN: 0070212171. No jacket, believed as issued. Hardcover, very good condition, w. ltly rubbed wraps, lt marks. V. ltly slanted sp, ltly bumped sp base, v. ltly bumped bottom corners. Ltly tanned p. edges. Creaky fr hinge. Sig on ffep, o/w cln, tight, unmarked. Very Good/No Jacket.

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