BRIAN JOHNSON - Service Management Process Maps: Your Route to Service Excellence (IT Management Topics).

Van Haren Publishing, 2008. Edition: 01. Paperback, Pages: 147. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Bookbarn International Inventory #3351213 Used; Good. ISBN: 9789087530440.

GBP 3.00 [Appr.: EURO 3.5 US$ 4.05 | JP¥ 597] Book number 3351213

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