BRIGNALL, S. & FITZGERALD, LILIAN & JOHNSTON, R. - Improving Service Performance: A Study of Step-change Versus Continuous Improvement (Research Studies).

Cima Publishing, 1999. Paperback, Pages: 66. Covers worn. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Bookbarn International Inventory #2286802 Used; Good. ISBN: 9781859713402.

GBP 71.58 [Appr.: EURO 83.25 US$ 96.57 | JP¥ 14240] Book number 2286802

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