Orsingher,Chiara. - Il servizio dalla parte del cliente. Un approccio cognitivo all'esperienza di consumo.

Introduz.di Pierre Eiglier. Roma, 1999, Carocci Ed. Coll.Biblioteca di Testi e Stu cm.15x22, pp.202, brossura - Ottime condizioni / Excellent condition

See/Hide Conditions of Sale

Following conditions of sale apply:
Terms of Sale

1. All prices are nets in euro;
2. Shipping cost are on customer's charge;
3. Books must be paid in advance;
4. Insurance is not included;
5. Shipment in Europe by courier or by post;
6. Shipment all over the world by Post.

Standard delivery:
For Italy by Bartolini (3-5 businnes days): Under 5 Kg. - 4.00 - 5.00 €
For Europe MBag Shipping (25-40 businnes days): Under 5 kg. 12.00 - 13.00 €
for each additional Kg. + 1.50 €

Expedited delivery for Europe:

- Trackable shipping by Courier (7-10 businnes days):Netherlands,Germany,Austria,Belgium, Luxembourg,France,
10,50 € - Others europe country (10-15 businnes days): under 1 kg, 13 € - from 1 kg to 2 kg, 19 €.

Standard delivery: For all over the world except Australia, USA and Canada:

MBag Shipping (20-40 days):
Under 5 kg. 13.00 € for each additional Kg. + 1.50 €
- Mbag Shipping trackable: under 5 Kg. 20 €; for each addictional Kg. + 2.00 €

- Expedited for all over the world except Australia, USA and Canada::
Trackable shipping (10-20 businnes days):
Under 1 kg. 18.00 € (1 book)
from 1 kg. to 2 kg. 22.00 €
for each additional Kg. + 2.00 €

Standard delivery:for Australia, USA and Canada:

MBag Shipping (20-40 days):
Under 5 kg. 13.00 €; for each additional Kg. + 2.00 €

- Expedited: Please contact directly Mr. Spartaco Marchiani - ordini@libreriachiari.it

For all orders over 120.00 € we ship only with trackable shipping.

Payment methods accepted:
- Credit Cards (VISA-MASTERCARD-JCB);
- Bank transfer:

BANCO POPOLARE AG1
CIN V - ABI 05034 - CAB 02802 - C/C 0002231
IBAN IT78 C 05034 02802 000000002231 - SWIFT/BIC BAPPIT21N26

- Check register to Libreria Chiari (for foreign countries + 10 Euro bank fee).

- Money (only Euro).

Return Policy:
Items may be returned within seven days of receipt if in the same condition as received. Please contact us before shipping. The cost of return shipping are on costumer charge.